Start the intelligent consumer (consumers who do less intelligent? Certainly have), they can choose and share the goods / services that were not, just, moderate, and good. Now, customer satisfaction is not foreign to the discussion. Although not a new item, research proves that consumers are more emotional work than logic. They prefer cortex (eg, facilities) than in the skin (such as management of both).
I work in the IT field, precisely as the education service teachers would often get complaints from consumers (students). I examplizeing as a shield for the company, so that I can be a stronghold of the students. Instead a case for students who are not directly have to patch first.
I often hear students complain about the internet connection is slow and not stable, the internet page can not be accessed (the link provided), less comfortable classrooms, and other. So what should I talk with my students?
The note I did not intend this corner of any party. Only according to me, something needed to launch a strong management system and implementation of a sound. Any company would want to return to long-term, but that goal is achieved the required balance between subjective and objective.